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Cancellation Policy

All cancelled bookings or transfers will incur a 25% cancellation fee. The cancellation fee is based on the room rate (not including extras).

Cancellation or transfers made within 2 weeks of check-in date will incur a 100% cancellation fee.

All refunds will be processed on the credit card provided within 5 business days of the cancellation confirmation.

Cancellation Policy for Unforeseen Circumstances

Full payment is required for all cancellations or booking transfers made within 2 weeks of arrival date for reasons beyond our control, including:

a) Travel delays or road closures affecting your journey to the accommodation.

b) Sickness from preventing one or more guests from travelling.

c) Weather conditions that impact your experience during your stay with us.

We will consider revising your stay only in the case of exceptional weather conditions and severe sickness.

Please inform us of any last minute changes to your booking.

Thank you